Advice about your remote control
- I’m pressing the remote but nothing is happening
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Make sure you’ve set the remote to the right channel for your blind, and change channel if necessary. Look at the red LEDs at the bottom of the remote to know which channel is selected.
- I have the right channel selected on my remote, but my blind still isn’t working
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The motor may need to be recharged.
Charge the motor using the mains charger supplied with your blinds. It will take 4 to 6 hours for the motor to fully charge.
If this doesn’t help, you might need to replace the battery in your remote.
Contact your local Hillarys advisor or Download the PDF programming instructions.
Tip: If you’ve had your blinds for more than 2 years, the remote battery may need to be changed. You’ll need a CR2032 coin battery.
If the remote still doesn’t work after you have changed the battery, the external battery might be disconnected. Check that the motor is plugged in to the battery correctly.
- What is a Jog in the instructions
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The blind will respond to a step and accept the programming common by jogging. This is a slight move up and down on the blind. It will not be noticeable if the blind is at its bottom limit.
- How do I replace the batteries in my remote?
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Remove the back cover of your remote by using a + head screw driver.
Carefully pull the back cover off your remote. This is held in place with plastic clips.
Tip: To help lever the cover off, use an old loyalty or credit card. Don’t use a flat head screwdriver as this may cause damage to the plastic.
- What kind of batteries do I need for my remote?
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CR2032 coin battery
- I’m pressing ‘down’ on the remote, but the blind goes up
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Your remote is in reverse setting and needs to be reset. Follow the instructions below:
- Position your blind away from the limits
- Press and hold the ‘UP’ and ‘DOWN’ buttons at the same time until the blind jogs and the LED indicator flashes amber
- Press and hold the ‘MY’ button until the blind jogs and the LED near the charging point of your blind flashes green 5 times.
- The direction of the motor has now been reversed.
- My remote is damaged. Where I can get a new one?
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Please contact Hillarys’ customer service on 0808 239 7438
Advice about charging your blind
- How long will the motor charge last?
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On an average sized blind of 120cmx 120cm operating twice a day, the motor battery should last 6 to 9 months. This will vary depending on the size of your blind and how often you use the motor system.
- My blind won’t charge
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Look at the charging port to see if the pins are damaged or broken. If you find a pin that is bent, don’t try to straighten it. You will need a replacement motor to solve this issue. Please contact Hillarys’ customer service on 0808 239 7438
Technical Advice
- My blinds are running at different speeds
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Unfortunately, we can’t guarantee that motors will run at the same speed. This is due to various factors, like motor gearing and the weight, fabric and size of the blind.
- My blind is rising unevenly
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The inner workings of your blind may have become disconnected. Call Hillarys customer service on 0808 239 7438
- My blind makes a noise but does not rise or lower
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The inner workings of your blind may have become disconnected. Call Hillarys customer service on 0808 239 743
- How do I set a middle point using the ‘MY’ button?
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- Press the ‘UP’ or ‘DOWN’ button on your remote, then press ‘MY’ when you reach your preferred mid-point
- Press and hold the ‘MY’ button until the blind jogs
- The mid-point is now set
- To get to the mid-point press the ‘MY’ Button
- The Roman motor- Tilt & lift 25 WF RTS central
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Tilt & Lift 25mm RTS Battery powered motor, Roman and pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with intergrated encoder limits. Compataible with all RTS controls, including the Telis mod / Var RTS.
- RTS receiver is integrated in the motor.
- Battery-powered (lithium) with integral encoder limits.
- Compatible with all RTS controls, including the Telis Mod / Var RTS. Tilt & Lift 25mm RTS Battery powered motor, Roman and pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with intergrated encoder limits. Compataible with all RTS controls, including the Telis mod / Var RTS.
TECHNICAL CHARACTERISTICS
ELECTRICAL
Power supply-12v External 2600Mah Battery pack
PERFORMANCE
Protection Index- IP 30
Torque – 0.8nm
RPM – 30
TECHNOLOGY
Radio Frequency- RTS 433.42 MHz
Range in open field- 200 m
Range in house -20 m (Through 2 concrete walls)
OTHER
Noise level (dB) 56 Db
Approval- CE &UKCA
Aftercare
- Can I start using my blinds straight after they have been fitted?
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Your blinds will be partially charged when fitted, but we recommend letting them charge fully before you start to use them. Use the mains charger supplied to charge the motor for 4 to 6 hours.
- What’s the best way to clean and care for my blinds?
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Most of our blinds can be vacuumed using an upholstery attachment, or gently dusted with a clean, dry cloth. For deeper cleaning, certain blinds may be dry-cleaned only. For more information on cleaning each type of blind, visit our Blinds Care Guide.
- I took my blind down to decorate and it no longer stops at the pre-set limits
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The motor could have moved while being stored, so you may need to reset the limits
- Do you offer a guarantee on my blinds?
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Yes, we offer a full 12 month warranty which covers repairs or replacements to any faulty blinds.
